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Privacy: Online privacy: the use of cookies

The European E-Privacy Directive, focusing largely on the use of cookies to capture personal information and browsing behaviour on the internet, came into force in May 2011. Following a years' grace, advertising companies and companies utilising cookies to track customers and target their advertising need to begin the process of self-regulation and documentation to ensure they adhere to the new regulations, which requires, amongst other things, explicit consent from online users. John D'Arcy and Charlotte Wilberforce, of customer experience and analytics consultancy firm Foviance, discuss the task online companies face when using cookies and what the impact will be on the user experience.

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